VinFast announces strategic partnership with the Arabian automobile association to elevate aftersales service quality in the Middle East
Under the agreement, AAA will deliver a full suite of professional roadside assistance services, including emergency towing, transport to charging stations for depleted batteries, 12V battery jump-starts, flat tire replacement, and vehicle lockout support. All services will be carried out by well-trained technicians in strict compliance with VinFast's technical standards and local regulations. AAA guarantees rapid response times, with call center replies averaging under 45 seconds and on-site assistance within 60 to 90 minutes, depending on location and traffic conditions.
VinFast Middle East will support AAA by providing customer data, technical training, and establishing dedicated hotlines in each country to ensure seamless and timely service delivery. AAA is committed to maintaining a minimum customer satisfaction (CSAT) score of 90%, reflecting its dedication to service excellence.
Notably, the roadside assistance program offers 10 years of coverage from the date of vehicle purchase and is transferable within the country of purchase, providing added flexibility and peace of mind for VinFast owners.
Ms. Do Hoai Linh, CEO of VinFast Middle East, stated: "This partnership with the Arabian Automobile Association represents a strategic step forward in VinFast's journey to expand and elevate service quality in the Middle East. It reflects our unwavering commitment to a customer-centric philosophy, where every touchpoint — from product to aftersales — is designed to deliver value, convenience, and peace of mind. By offering fast, reliable, and professional roadside assistance, we aim to strengthen customer trust and ensure that VinFast owners feel supported on every journey."
Mr. Paul T Joseph, Managing Director at the Arabian Automobile Association AAA, commented: "We are proud to join forces with VinFast — a pioneering electric vehicle brand making waves globally. With over a decade of experience in roadside support, the Arabian Automobile Association is dedicated to delivering world-class service that enhances safety and satisfaction for VinFast customers throughout the Gulf region. We believe this partnership will set a new benchmark for EV service standards in the Middle East."
In the region, VinFast has signed exclusive distribution agreements with three leading automotive partners: Al Tayer Motors (UAE), Al Mana Holdings (Qatar), and Bahwan Automobiles & Trading (Oman). Through strategic collaborations with top-tier local players, VinFast is actively contributing to the green mobility transformation in the Middle East, while reaffirming its mission to make electric vehicles more accessible to everyone.
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About VinFast
VinFast (NASDAQ: VFS), a subsidiary of Vingroup JSC — one of Vietnam's largest private conglomerates — is a pure electric vehicle (EV) manufacturer with a mission to make EVs more accessible to all. Its current product lineup includes a range of electric SUVs, e-scooters, e-bikes, and electric buses.
VinFast is entering its next phase of global growth by rapidly expanding its distribution and dealership network, strengthening manufacturing capabilities, and focusing on key markets in North America, Europe, and Asia.
Learn more about VinFast
About AAA
For over 3 decades, the Arabian Automobile Association (AAA) has been the leading provider of 24/7 emergency roadside assistance services across the UAE and GCC. As the region's vehicle population continues to grow, AAA has positioned itself as a trusted partner for motorists, delivering reliable support anytime, anywhere.
With a centralized control room, a multilingual team of customer-oriented representatives, and a state-of-the-art fleet ranging from tow trucks to motorcycles, AAA ensures fast, efficient, and professional assistance 24 hours a day, 365 days a year. Our services are managed with the highest standards of professionalism, technology, and customer care, making AAA the most dependable name in roadside mobility solutions in the Middle East.
Learn more at: www.aaaemirates.com
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