Australians can wait at least 258 days for their first psychiatry appointment, our new study shows

Anyone who needs to make their first appointment with a psychiatrist may expect a bit of a wait. Our new research shows Australians are waiting an average 77 days for this initial appointment. But some were waiting for at least eight months.

We also showed people are waiting longer and longer for these appointments over the past decade or so, particularly in regional and remote areas. And telehealth has not reduced this city-country disparity.

Our study is the first of its kind to look at the national picture of wait times for a first appointment with a psychiatrist. Here’s why our findings are so concerning.

What we did

We analysed data from the Medicare Benefits Schedule from 2011 to 2022. This allowed us to analyse trends in wait times without accessing individual patients’ medical records.

The particular dataset we used allowed us to look at the time from a GP referral to the first appointment with a private psychiatrist.

A first appointment with a psychiatrist is crucial as it may lead to an official diagnosis if there is not one already, or it may map out future treatment options, including whether medicine or hospital admission is needed. Depending on the situation, treatment may start immediately, then be reviewed at subsequent appointments. However, with a delayed initial appointment, there’s the risk of delayed diagnosis and treatment, and symptoms worsening.

We focused on wait times for initial outpatient appointments with private psychiatrists, and looked at wait times for face-to-face and telehealth attendances separately.

We did not include wait times to see psychiatrists at public hospitals. And we couldn’t see what psychiatry appointments were for, and how urgent it was for a patient to see a psychiatrist at short notice.

What we found

We found wait times for the first psychiatry appointment after a GP referral had increased steadily in the past decade or so, especially since 2020. In 2011, the mean waiting time was 51 days, rising to 77 days by 2022.

Waiting times varied substantially between patients. For example, in 2022, 25% of the wait times for a face-to-face appointment were under ten days. But 95% of wait times were under 258 days. This means the longest wait times were more than 258 days.

For telehealth services in 2022, the equivalent wait times ranged from 11 to 235 days.

Wait times also varied by location. People in regional and remote areas consistently had longer wait times than those living in major cities, for both in-person and telehealth services.

The disparity remained over time, except for in-person services during the early years of the COVID pandemic. This is when rural areas in Australia had fewer lockdowns and less stringent movement restrictions compared to major cities.

Why didn’t telehealth help?

Our study did not look at reasons for increasing wait times. However, longer waits do not appear to be due to increased demand, considering the total number of visits has not gone up. For example, we showed the total number of visits for combined in-person and telehealth first appointments was 108,630 in 2020, 111,718 in 2021, and 104,214 in 2022.

But what about telehealth? This has widely been touted as a boon for regional and remote Australians, as it allows them to access psychiatry services without the time and expense of having to travel long distances.

Telehealth took off in 2020 due to COVID. There were 2,066 total first psychiatry visits between 2011 and 2019, increasing to 12,860 in 2020. But in 2022, there were 27,527.

However, we found the number of telehealth visits offset the number of face-to-face visits, and the total visits remained stable in recent years. As telehealth still takes up psychiatrists’ time, it did not help to reduce wait times.

What are the implications?

The national rise in wait times over the past decade or so is concerning, especially for high-risk patients with severe mental disorders, such as schizophrenia, severe depression and bipolar disorder. Any delays in treatment for these patients could cause substantial harms to them and others in their communities.

Our results also come at a time of increased pressure on mental health services more broadly including:

Now, more than ever, we need to pay continued attention to access and distribution of psychiatric services across Australia.

If this article has raised issues for you, or if you’re concerned about someone you know, call Lifeline on 13 11 14.