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Five Ways To Do Business On The Go From Your Smartphone

  • Written by News Company


These days, you can do almost anything you want on a smartphone, and more and more people are choosing to work on the go from their mobiles. You can do so much more with your phone than just make calls these days, so it is easy to see why more and more people are choosing to use their phone over their laptop when they are working on the go. And if you are a business owner who is working on the go, there several things that you can do on your phone that will help you to get the job done quickly and effectively.

  1. Add files and documents to the Cloud

One of the best things about conducting business on your smartphone these days is that you can access anything you need to whenever you want. Thanks to cloud-based storage apps like Office 365 and Dropbox, you can access whatever you need to with ease, from wherever you are in the world. With Office 365, you have access to all of the tools that you need to do business on the go. Need to finish that spreadsheet in a flash? No problem, you can just use Excel on your phone to finish off the job and you can pick up right where you left off because everything is stored to the cloud, so you can see changes made on multiple devices. With Dropbox, you can store documents, pictures, videos and other files, so that you can access them online whenever you need to. It is also easy to share files with Dropbox, by creating and sending a unique link to any file, so that they can view it easily.

  1. Download a WiFi finder

Most people who enjoy working on the go need to have internet access wherever they go, so having an app that helps you to find WiFi in your area can come in handy. There are many apps out there that can help you to find WiFi hotspots in your area by using the GPS in your phone, but not all of the apps are the same. Some apps will tell you if you have free or paid access, whereas others let you filter your search by looking for cafes, hotels or restaurants and then directing you to each location. There may also be an option to save the location on the app so that you can find it again next time you need internet access. This is especially useful for people who travel a lot for work, because it allows them to find WiFi when they are unfamiliar with the area. So if you need to stop for an urgent conference call and you don’t have access to the internet, you can find a place that has WiFi near you.

  1. Communicate with clients and associates

At times, it can be hard to work on the go, because it can make communicating with clients and associates very difficult. Although it is easy to send an email via a smartphone, it is not always as good as being able to communicate with someone else face to face and to hear them talk. Luckily, you can have your cake and eat it too, if you buy a PBX hosted phone plan for your business, like those from Maxo. This service allows you to make phone calls over the internet while still being connected to your business’ telephone system, so it is perfect for business owners who are working remotely. Also, the service can be used on any handset, be it a landline or a mobile phone, so you can make calls from anywhere you need to, as long as you have internet access to support the call.

  1. Sign documents on the go

If you are running a business, you will know that there are always a lot of documents to sign to authorize certain things. This means that you will need to physically be there in person to sign these documents, which can be difficult if you are always on the go. Thankfully, you can now get an app that allows you to sign documents digitally, which is perfect for people who can not physically be there to sign. Gone are the days where you would have to print and scan documents into the computer that needed to be signed because with an app like this, you can have a document signed in a matter of minutes from no matter where you are in the world.

  1. Find parking on the go

If you are a business city worker you do not want to be spending all day looking for parking spots that is why apps like Parkhound are great if you need to find parking. Not only will you go direct to your spot you will also save time and money using parking Apps.

It can be tricky to run a business from your phone, especially if you are dealing with staff and clients that are far away from where you are. However, thanks to advances in smartphone technology, you don’t have to worry about not being able to do work when you are far away from home. It is so easy to do any work on the go these days, so you would be crazy to try, so if you are someone that needs to travel regularly for your work, you can still be productive and get the job done.

Call Centres Philippines

  • Written by News Company

Companies like Amazon are obsessed with creating the perfect customer experience. This makes sense, of course, because the entire business of Amazon is built upon customer service. By making shopping more convenient, connecting buyers and sellers, and maintaining a streamlined interface, they clearly demonstrate care about customer retention. Call centres or, more specifically, omni-channel contact centres in the Philippines play a critical role in the customer service process, not only for Amazon but for all progressive companies.

According to research, companies that utilise omni-channel customer service experiences achieve 91% higher customer retention rates than those that do not. Any corporation that opts to use multi-channel instead of omni-channel is at a significant disadvantage. What is the difference? Well, both multi-channel and omni-channel contact centres offer customer service communications over multiple forms of media, e.g from phone calls to email to web chat etc but in multi-channel operations the information gathered in one medium is not available to customer service staff operating the other forms of media On the other hand, the point of an omni-channel provider is that all its operators have ready access to all communications by a customer no matter what communication methods were used. Omni-channel is the optimum customer service experience, eliminating frustrating experiences for customers and permitting efficient communication across all available media.

Offshore outsourcing is a common practice in our modern, globalising world. The Philippines has hosted organisations seeking to offer customer support for a number of years but the game is changing. In order to provide the optimum customer experience numerous providers are pursuing new advanced methodologies and this is where omni-channel customer customer experience comes in. Last year, Amazon created its first customer service office in the Philippines and other companies like Piton-Global and organisations in its class have been quick to follow in providing the omnichannel contact centre experience that at this point, is basically mandatory for a business to achieve the levels of success that organisations like Amazon have experienced.

Offshore outsourcing is certainly a practice that is here to stay, but there is more to it than just providing dedicated customer service personnel that are available 24/7. An omni-channel contact centre is the best way for a corporation to take their customer experience to the next level. Not only Amazon have recognised this, in a list of twelve prominent omni-channel brands can be found Disney, Virgin Atlantic, Bank of America, Oasis, REI, Starbucks, Chipotle, Timberland, Orvis, Vip.com, Sephora, and Walgreens. The Disney omni-channel experience for customers, for example, is outstanding, allowing visitors to pre-plan every aspect of their trip from end to end including the booking of restaurants, itinerary planning and wish list creation.

An added bonus of offering an omni-channel experience is that the engagement of customers is far more complete than old fashioned contact centres and this can provide further opportunities for savvy companies to product place and advertise on their websites.

Customer satisfaction remains a key focus for high performing organisations and call centres in the Philippines continue to provide the optimum medium for those companies to deliver cutting edge service.

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