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Financial Services Brands Struggle To Differentiate CX Quality-PR Newswire APAC

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Suncorp and Colonial First State top banking and superannuation rankings; communication and customer service are the most important drivers, respectively

Financial Services Brands Struggle To Differentiate CX Quality-PR Newswire APAC

SYDNEY, Oct. 9, 2020 /PRNewswire/ -- According to Forrester's (Nasdaq: FORR) Australia Banking and Superannuation Customer Experience Indexes (CX Index™) 2020, CX quality in...

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