Tune Protect and Ticket2U Expand to Indonesia with Ticket Refund Protection and Sports PA

This milestone aligns with Tune Protect's regional expansion plan across Southeast Asia, bringing Indonesia insurance protection for eventgoers through Ticket2U's digital platform after the successful roll out in Malaysia earlier this year.

This regional expansion reflects Tune Protect's continued commitment to making insurance simple, accessible and relevant to the digital lifestyles of today's consumers. By embedding protection directly into Ticket2U's ecosystem, Tune Protect empowers eventgoers to plan and enjoy their experiences with greater confidence and peace of mind.

"Following the success of Ticket Refund Protection and Sports PA in Malaysia, we are pleased to extend the same to Indonesia, a country with a vibrant and growing live event scene. Research shows that the majority of Indonesians enjoy attending concerts and live events, reflecting a strong appetite for entertainment and travel experiences. With this collaboration, we aim to give eventgoers added peace of mind, knowing they are protected against unforeseen circumstances. This launch further strengthens our regional presence as we continue to build partnerships that make protection more accessible across Southeast Asia," said Janet Chin, Chief Executive Officer of Tune Protect Re.

According to Jakpat's Music Concert Trends & Fan Behaviours 2025 survey[1], interest in live entertainment is surging, with Millennials and Gen Z forming the majority of concertgoers and 81% of respondents saying they enjoy attending music festivals. Recognising this momentum, Tune Protect and Ticket2U are introducing an added layer of assurance for fans and travellers alike.

"Ticket2U Indonesia aims to build a smarter, safer, and more reliable ticketing ecosystem for both organisers and attendees. Through our partnership with Tune Protect, we are delivering greater value and confidence to everyone who joins an event through our platform," said YC Chia, Managing Director of Ticket2U Sdn Bhd.

The Ticket Refund Protection is available to all Ticket2U customers in Indonesia covering a wide range of events, including concerts, festivals, marathons, runs, conferences, exhibitions, and sports tournaments. Offered at only 5% of the ticket price, it protects against unforeseen circumstances that may prevent attendance.

Purchasing Ticket Refund Protection is quick and effortless:

1. Select an event ticket on Ticket2U Indonesia[2].
2. Opt-in for 'Ticket Refund Protection' at checkout.
3. Complete the purchase, and coverage is automatically activated.

Covering a comprehensive range of unexpected situations, Ticket Refund Protection ensures that eventgoers receive a full refund if they are unable to attend due to circumstances such as illness, accidents, natural disasters, home emergencies, or other qualifying disruptions.

For sports enthusiasts, Sports PA (Personal Accident Insurance) is also available as an optional add-on, providing financial protection for accidental injuries sustained during sports-related events, ensuring peace of mind while staying active. The Sports PA protection is the first of its kind to be offered in the events scene in Indonesia.

The claims process is equally seamless:

1. Submit a claim directly to PT Asuransi Dayin Mitra (ADM)[3] with the required documentation.
2. Claims are reviewed, and eligible refunds are issued promptly.

"Beyond protecting local eventgoers, our collaboration with Ticket2U also encourages international audiences to travel to Indonesia to attend events with greater confidence. By offering coverage that protects against last-minute cancellations or disruptions, we are giving travellers the peace of mind to plan their trips without worrying about unexpected setbacks. This reflects our vision of making protection simple and relevant for today's connected and mobile lifestyles across borders," added Janet.

The partnership between Tune Protect and Ticket2U will continue to expand into other Southeast Asian markets, reinforcing both companies' shared vision of delivering innovative, digital-first solutions that enhance customer experience and build confidence in event participation.

For more information on Ticket Refund Protection and Sports PA, visit https://www.ticket2u.id/blog/291


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About Tune Protect Re Limited

Tune Protect Re Ltd ("TPR"), a wholly owned subsidiary of Tune Protect Group Berhad, was established in 2011 specialising in non-life reinsurance businesses, particularly in Travel and Lifestyle. Its strengths in Travel and Lifestyle are demonstrated through successful partnerships, facilitating market activation for its partners, notably within the airline sector. TPR strategically partners with underwriters across more than 50 countries, complemented by a comprehensive network of Third-Party Administrators (TPAs).

TPR offers an array of innovative travel products including parametric travel solutions and various lifestyle offerings. Additionally, through its retakaful window, TPR actively underwrites and supports reinsurance arrangements for Hajj and Umrah travel products in collaboration with insurance partners. Beyond its reinsurance services, TPR is backed by strong digital capabilities and technology to enable seamless digital experiences for its partners, encompassing the entirety of the sales process to claims management.

For more information, please visit www.tuneprotect.com

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