Prudential partners Thomson Medical Centre to offer more healthcare options and convenience for customers

SINGAPORE - Media OutReach Newswire - 1 April 2025 - Prudential Singapore ("Prudential") and Thomson Medical Centre (TMC) have signed a partnership agreement to enhance the healthcare experience for customers. With effect from 1 April 2025, Prudential Singapore's Integrated Shield Plan (IP) customers will have access to more specialist doctors from TMC.

This partnership adds about 100 accredited medical specialists from Thomson Medical Centre's fast-expanding pool of experts to Prudential's hospital-led partnership programme, PRUPanel Connect (PPC)¹. With the inclusion of TMC, Prudential customers can choose from a broader selection of over 1,700 panel specialists across more than 30 specialties, including obstetrics, gynaecology, paediatrics, orthopaedics, general surgery, urology, oncology, and ophthalmology.

Customers can enjoy greater convenience and seamless access to a full suite of healthcare services and receive trusted financial advisory at TMC. Prudential's on-site concierge team can support customers with queries on its Integrated Shield Plan (IP) from Monday to Friday, 9am to 5.30pm. Prudential's financial representatives are also physically present at TMC to provide personalised financial advisory services.

Under Prudential's PPC programme, customers with IP supplementary plans (IP riders), PRUExtra Premier CoPay¹, PRUExtra Preferred CoPay¹ and PRUExtra Premier², can enjoy greater ease when they make use of Thomson Medical's healthcare services. They can benefit from the PPC programme's exclusive value-added services such as an enhanced electronic Letter of Guarantee (eLOG) of up to S$30,000 which means they do not have to pay a deposit at admission. They will also enjoy expedited booking for specialist appointments within three working days on a best-effort basis.

Dr Sidharth Kachroo, Chief Health Officer, Prudential Singapore, said: "Our partnership with Thomson Medical Centre is a valuable addition to Prudential's network of medical specialists to meet the growing demand for healthcare services driven by an ageing population and increasing incidence of chronic illnesses³. This collaboration is another step forward in Prudential's commitment to making healthcare more accessible, delivering a seamless experience, and providing better value to our customers."

Mr Lee Suen Ming, CEO, Thomson Medical Singapore, said: "We are thrilled to partner with Prudential Singapore to empower women, children and families with unparalleled medical expertise. Thomson Medical has grown our medical expertise well beyond obstetrics, gynaecology and paediatrics to include orthopaedics, general surgery, urology, oncology, and ophthalmology. Our partnership with Prudential provides patients with access to a full spectrum of medical specialties that support the family's health journey. We look forward to partnering with Prudential to better empower their community and support future generations of women and their families."

With over 45 years of medical expertise and a strong heritage in women's and children's health, Thomson Medical has grown into one of Singapore's leading private healthcare providers. Today, it offers a full spectrum of more than 20 specialties that go beyond its well-established strengths in obstetrics, gynaecology, and paediatrics. These include orthopaedics, general surgery, urology, oncology, ophthalmology, dermatology, and diagnostic imaging, among others. This breadth of services makes Thomson Medical a strategic partner in expanding access to integrated care for families at all life stages.

The collaboration with Prudential builds on this evolution. Thomson Medical brings depth, trust, and continuity of care to the partnership, giving Prudential customers greater choice and assurance when it comes to managing their health across specialist care, outpatient services and family-centred support through a seamless, concierge-led experience that better empowers patients on their healthcare journey.

This partnership follows the inclusion of Thomson Specialists Pte Ltd (Woodleigh), a private panel day surgery centre, under the PPC programme in 2024, underscoring the growing collaboration between Thomson Medical Group and Prudential. Thomson Specialists is a brand that is part of the Thomson Medical Group.

How Prudential is supporting customers in their health journeys

PRUShield customers can enroll in Chronic Care Management Programmes which focus on managing chronic illnesses such as diabetes, hypertension, high cholesterol, and mental wellness. Fully subsidised home-based child and senior vaccinations⁴ are available for Singapore citizens. In addition, new customers of IP supplementary plan (IP rider), PRUExtra Preferred CoPay, are offered a one-time complimentary health screening to promote early detection and timely intervention of potential health issues. As part of PRUPanel Connect (PPC) value-added services, eligible⁵ customers receive a carpark voucher or a $15 GrabGift voucher⁶ for all inpatient and day surgery admissions.

The role of insurance panels in managing healthcare costs

When customers visit panel doctors, they benefit from cost efficiencies as there are pre-negotiated rates with their insurer, resulting in smaller bills. They may also enjoy cashless service and concierge services for appointment bookings that provide greater convenience.

In addition, Prudential applies a claims-based pricing approach that rewards customers for staying healthy, where those who do not make a claim during the review period can enjoy a premium discount. For eligible customers on claims-based pricing who seek treatment with any of Prudential's panel of specialists, a successful claim ensures that their premium level upon renewal remains unchanged.
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About PRUShield

Note to editors
Prudential launched PRUPanel Connect (PPC), a hospital partnership programme, in 2019. Through this programme, Prudential has partnered Mount Alvernia Hospital, Raffles Hospital and Thomson Medical Centre, and their participating specialists, as well as day surgery centres and outpatient oncology clinics to offer value-added services such as appointment bookings, cashless transactions, concierge services and more. In 2024, Prudential introduced Thomson Specialists Pte Ltd (Woodleigh) as a new private panel day surgery centre under the PPC programme. It also announced its collaboration with Icon Cancer Centre (Icon) to offer health customers in Singapore and Indonesia access to outpatient cancer treatment at Icon's clinics in Singapore. Under the PPC programme, customers can choose from a wide array of healthcare options for panel specialists and medical specialties, enjoy enhanced convenience from value-added services, and better management of healthcare costs.

About Prudential Assurance Company Singapore (Pte) Ltd (Prudential Singapore)

Prudential Assurance Company Singapore (Pte) Ltd is one of the top life and health insurance companies in Singapore, serving the financial and protection needs of the country's citizens for 94 years. The company has an AA- financial strength rating from leading credit rating agency Standard & Poor's, with S$57.7 billion funds under management as at 31 December 2024. It delivers a suite of well-rounded product offerings in Protection, Savings and Investment through multiple distribution channels including a network of more than 5,400 financial representatives.

About Thomson Medical

Listed on the Mainboard of the Singapore Exchange, Thomson Medical Group Limited (SGX: A50) is one of the leading listed healthcare players in the South-East Asian region with operations in Singapore, Malaysia and Vietnam.

Established in 1979, Thomson Medical is one of the largest private providers of healthcare services for women and children in Singapore. It owns and operates the iconic Thomson Medical Centre and a network of 37 specialist medical clinics and facilities providing women, children and families outpatient healthcare services.

Besides obstetrics & gynaecology, paediatrics, fertility and assisted reproductive treatments, Thomson Medical's growing range of specialties include diagnostic imaging, health screening, orthopaedics, oncology, dentistry, specialist dermatology, traditional Chinese medicine, general surgery and ophthalmology.

For more information, please visit: www.thomsonmedical.com; www.thomsonmedicalgroup.com