Daily Bulletin


The Conversation

  • Written by The Conversation
imageSome firms are ditching annual performance reviews and replacing them with more regular evaluations.Image sourced from Shutterstock.com

The news that global professional services firm Accenture is abandoning annual performance reviews has been greeted with accolades and some relief. Critics are optimistic that this is the beginning of the end for a costly and anxiety-inducing annual workplace ritual.

Yet some caution is required before celebrating, because the end of the annual performance review is not necessarily the end of the problems these reviews can induce.

Performance evaluations of some kind occur constantly. In heavily monitored workplaces like some call centres, workers’ performance is continually assessed by monitoring software. But even in less intrusive workplaces, your performance is being frequently observed and judged in multiple ways.

What is occurring is not the end of performance review but a change in how it occurs. Companies abandoning formal annual reviews have suggested various alternatives, from project-based reviews, to using simpler performance indicators, to the ominous sounding “continuous appraisal”.

But how confident can we be that new performance appraisals will improve on the old?

The veneer of objectivity

Many criticisms of annual performance reviews could equally apply to almost any performance evaluation process.

One point performance review critics like Christophe Dejours make is that much of what we do at work cannot be properly measured. Even the most astute managers will miss hours we spend in the office, and the innovations, relationships and the compromises we make to keep our organisations going. Other parts of work are almost permanently hidden from public view. Consider the odd experience of getting our best work ideas in the shower, or waking in the early hours of dawn in a cold sweat over a work dilemma. These experiences reveal how much our time, thoughts and emotions continue to work outside the office. What gets measured is only a small part of what we put into our jobs.

imageCartoon sourced from Shutterstock.com

When it comes to judging performance, performance appraisal research provides a long list of actual and potential biases. These include cognitive biases like the “halo effect”, where a manager’s judgement about one of a person’s characteristics distorts perception of all the others; or the flattening “Veblen effect”, named after a distinguished professor who allegedly gave all his students a C. They also include entrenched social biases, such as women being stereotyped as less able to exercise authority. Given the extensive catalogue of biases, it is remarkable that annual formal performance reviews have survived for so long.

Of course, many judgements at work are subjective. But performance appraisal systems can make these judgements appear objective. Consequently, part of workers’ anxiety over performance measurement can be traced to how performance appraisals can give politicised or partial judgements a veneer of legitimacy in their organisations.

Another recurrent problem is evaluating individual performance in team-based workplaces. Employers invariably value team players, yet typically evaluate and reward individual performance. One intellectual root of individual performance management is an idea popularised by orthodox economics, which is that all workers make a distinctive contribution to production – their “marginal productivity” – that can and should be individually rewarded. But it is far from clear that this is possible in modern workplaces.

Finally, measurement can distort incentives. The flipside to the adage that “what gets measured gets done” is that important tasks that are not measured are often neglected. For example, there is increasing concern that relentless measurement of how many articles academics publish in prestigious journals undermines other crucial university activities, like quality teaching and conducting lower status research that nonetheless matters to local communities.

Where to now?

These problems are not solved by ignoring the performance question. Most people care about their work, and value being recognised when they do well.

But the problems with performance appraisal show that replacing annual reviews with more regular or flexible systems does not necessarily get to the heart of the issue, which is how to accurately and fairly evaluate what people contribute.

It is worth seriously considering whether we need systems of performance review at all. We all invariably judge other people’s performance; equally invariably, our judgements are often flawed. When do performance review processes reduce our inevitable biases, and when are they simply a costly and fraught method of reproducing them?

If organisations do retain formal performance measurement, there are no easy answers to what these systems should look like. But given the biases of performance measurement, and their emotional as well as financial costs, a good start would be to acknowledge they are partial and fallible. And to genuinely invite discussion and reflection, rather than issue a verdict.

Replacing annual reviews with new processes might be a step in this direction. But unless the new procedures work to address the flaws of the old, they could just as easily get in the way.

Dale Tweedie is a volunteer local branch committee member of the National Tertiary Education Union.

David Wild does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond the academic appointment above.

Authors: The Conversation

Read more http://theconversation.com/judgement-day-farewell-but-not-goodbye-to-performance-reviews-45050

Writers Wanted

Super-charged: how Australia's biggest renewables project will change the energy game

arrow_forward

Why Your Small Business Should Bulk Buy Hand Sanitiser

arrow_forward

The Conversation
INTERWEBS DIGITAL AGENCY

Politics

Prime Minister Interview with Kieran Gilbert, Sky News

KIERAN GILBERT: Kieran Gilbert here with you and the Prime Minister joins me. Prime Minister, thanks so much for your time.  PRIME MINISTER: G'day Kieran.  GILBERT: An assumption a vaccine is ...

Daily Bulletin - avatar Daily Bulletin

Did BLM Really Change the US Police Work?

The Black Lives Matter (BLM) movement has proven that the power of the state rests in the hands of the people it governs. Following the death of 46-year-old black American George Floyd in a case of ...

a Guest Writer - avatar a Guest Writer

Scott Morrison: the right man at the right time

Australia is not at war with another nation or ideology in August 2020 but the nation is in conflict. There are serious threats from China and there are many challenges flowing from the pandemic tha...

Greg Rogers - avatar Greg Rogers

Business News

Why Your Small Business Should Bulk Buy Hand Sanitiser

As a small business owner, employee and customer safety is at the very top of your priority list. From risk assessments to health and safety officers, appropriate signage and proper briefing...

News Co - avatar News Co

How Phone Number Search In Sydney Can Help Your Business

To run a successful business, keeping track of your company and competitors are the major factors. With a lot of tools, available businesses have options to stay current. One way in which busine...

News Co - avatar News Co

Guide to Shipping Container Hire

If you are thinking of hiring a shipping container rather than purchasing one, there are many great reasons to do so. It is a more affordable option and when you are done using it for what you neede...

News Co - avatar News Co



News Co Media Group

Content & Technology Connecting Global Audiences

More Information - Less Opinion