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From a garage to an award-winning digital marketing agency

  • Written by Julia Ri


When Nishant Shah and Hardy Desai met working at an energy company while studying at university, they realised they had something in common – an ambition to build something for themselves. In 2012 Nishant and Hardy founded Supple, an award-winning Melbourne-based tech company that empowers small businesses by giving them visibility through Melbourne SEO services, web design, retargeting and AdWords. With a focus on world class marketing skills and technical expertise in the industry, it was only a matter of time before Supple started gaining recognition through multiple awards. In 2017 alone, Supple ranked #22 in the AFR Fast 100, placed #37 in the Deloitte Tech Fast 50 and was named a finalist for Optus MyBusiness Awards 2017.

It all began when Nishant and Hardy were assigned out into the field together while they were both students in Melbourne, supporting their studies through part-time marketing at an energy company. During car trips throughout different suburbs, the duo fast became friends and realised their future goal in running a business could be achieved together. First they recognised that they had different strengths, Nishant excelling in negotiation and customer service while Hardy was an IT whiz with a Masters in Professional Computing and experience in both web and marketing. Wanting to create something of their own using talents unique to each other, Nishant and Hardy decided to tap into the digital market. With an aim to provide a solution-based digital marketing for businesses that needed a helping hand in an increasingly online market, Supple was born.

In 2012, they left their comfortable job at the energy company to commit to Supple full-time. Starting off small, literally working out of a garage, the company grew rapidly. With this growth came the tough task of hiring the best people in the field without the financial security the company has today. Nishant and Hardy docked their own pay to the minimum wage and took out a loan so they could invest in the smartest tech team possible. The investment paid off with Supple delivering excellent results that led to countless referrals, enabling Nishant and Hardy to pay back the loan in 6 months.

In 2015, Supple started gaining recognition, placing in the Deloitte Technology Fast 50 and BRW Fast 100 for its incredible growth. Supple now employs over 35 full time professionals and opened a Sydney office in 2016. The company achieved a turnover of $161,431 in its first half-year and in the 2016/2017 financial year, Supple’s turnover was $4.3 million. Nishant and Hardy predict the company’s turnover will increase to $9-10 million by the end of the 2017/2018 financial year.

“The Tech Fast 50 showcases forward-thinking businesses and we’re thrilled to see Supple feature this year,” says Josh Tanchel, Deloitte Private Partner and Tech Fast 50 Leader. “Every year we see the bar set higher and every year it is surpassed. In the 17 years that Tech Fast 50 has been running, this year’s top 50 have the highest average growth rate we’ve ever seen, at 664%. We’re proud to be supporting and celebrating the best and brightest of Australia’s high-growth businesses and wish Supple continued success in the coming years.”

Supple’s success is attributed to their industry leading marketing skills like those offered by seo gold coast and technical expertise. The innovative marketing skills used to achieve a turnover of $4.3 million for Supple is shared with their clients who are delighted with the ROI as Supple helps their business grow. Nishant and Hardy also invest in research and development to ensure their technical expertise and the services they provide are of the highest standard. From search engine optimisation to CRO with all digital marketing channels, it’s what keeps Supple the leaders of digital marketing.

“Face-to-face meetings in all campaign meetings is vital to us in remaining transparent,” says Nishant Shah, co-founder of Supple. “Our clients know exactly what we’re doing to meet their goals throughout the work process.”

“We are all about empowering business owners to take charge of their own online presence,” says Hardy Desai, co-founder of Supple. “Anyone can get started with the various tools we have for free on our website. These started as a fun project for employees and a creative change from their day to day work. Not only has it helped staff sharpen their knowledge and keep our technical expertise at the forefront of the industry but the tools are extremely useful and easy to use. Anyone can incorporate a Facebook chat widget on their website or generate a Google Review link for their business!”

For more information, please visit www.supple.com.au

New products and services drive growth at William Hill

  • Written by Greg Rogers
William Hill Sportsbook

Evolution is the key to survival in nature and in business.

Betting industry leader, William Hill Bookmaker has survived, expanded and reached the peak of the gaming industry after modest beginnings in 1934. As a business, William Hill has been nimble, innovative and imaginative as it led the way in the betting industry.

Millions of commercial enterprises, in all industries have come and gone since 1934. They failed for a lot of reasons but there will be a core group of causes. These will include under capitalisation, lack of demand for the products and services on offer, management incompetence together with a failure to embrace new technology. Research and development will always a vital business practice or function.

What do business managers and owners have to do to remain relevant to their consumers? They must add "value" to the lives of people!

All businesses have human and or commercial customers. Whether it is a car seat maker that sells to a car maker as a part of the component chain or a medical practitioner offering laser treatment for patients or as in the case of William Hill, a better gaming experience, "value" is the common element. The business that actually produces the best outcome for the consumer will win the job. When people do things better than their competitors, there will be a higher "value" assessment in the minds of consumers.

In the case of William Hill, it offers the best online and physical betting options for its fans. It provides the best "value"

William Hill has continually offered new betting and gaming products to its customers ( and those new customers who were attracted to the business by the new products ) since it was established as a street store based betting shop. Today, gaming is one of the World's most popular entertainment options. People like to bet on sporting events, horse racing and increasingly, at online digital gaming venues where poker, roulette and blackjack have moved from the card table or wheel to the screen. William Hill has led that delivery of new products in the gaming industry.

In other fields of commerce, people have to conceive, develop and deliver new products and services. Think Apple. It started out making kit computers for a tiny group of early adopters of computer technology. By conceiving new produces and services, it is now the largest company in the entire World.

Back to William Hill, it has adopted the technology to deliver the best online and physical store based betting service. It continues to add 'value' for its customers by creating and delivering new games to be played online and new events or entertainment options for people who visit its betting stores.

Change is good in every industry. That is why research and development should never be overlooked.

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