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Oneflare acquires UrbanYou

  • Written by Ash Plaskett


UrbanYou and Oneflare join forces to become Australia’s leading curated marketplace for household services



Sydney, Australia - 3 July 2018 - UrbanYou, Australia’s leader in on-demand household services, has combined with Oneflare, Australia’s fastest growing source of trusted local services.


The deal will significantly accelerate the companies’ growth trajectory. With over one million users visiting Oneflare monthly, consumers across Australia will be offered the convenience of instant booking and payments, and exceptional service standards delivered through UrbanYou. For Oneflare’s more than 100,000 registered businesses, this provides even more opportunity to access genuine clients. Together, UrbanYou and Oneflare want to create Australia’s number one destination for trusted, reliable household services available on-demand.  


Noga Edelstein and Elke Keeley founded UrbanYou in 2014 to solve the problem of sourcing reliable home help in an increasingly time poor world. The UrbanYou platform enables real-time booking and payments of household services, such as cleaning, gardening and carpet cleaning. Since, UrbanYou has experienced rapid growth delivering over 40,000 services across Sydney, Melbourne and Brisbane. In 2017, UrbanYou extended its successful consumer offering to a range of B2B customers across the real estate and property management sectors, and corporates as an Employee Benefit.


“This deal cements UrbanYou as the dominant player in Australia for on-demand. Following our acquisition of HomeHello last year, UrbanYou has taken the lead in consolidating the on-demand market and our merger with Oneflare catapults our growth to immediate national scale,” said Noga Edelstein, co-founder of UrbanYou.


“One of the key ingredients to a successful marketplace is recurring usage, and this is where UrbanYou really excels. Each month 70% of our bookings are from recurring users, providing a growing SAAS-like revenue stream. We credit this to our laser-focus on delivering a high-quality curated service experience to time-poor Australians,” continued Edelstein.


Oneflare, on the other hand, is one of Australia’s fastest growing marketplaces for local services where every month, over one million users go to get jobs done and connect with trusted service providers. With over 100,000 businesses registered, the Oneflare platform generates tens of thousands of job opportunities for cleaners, removalists, renovators, gardeners, and many more each month.


“Most often customers will come to Oneflare and get quotes from great businesses. Increasingly though, they are asking us to do more, to pick the provider, manage payments and coordinate appointments - that makes sense given we are all about helping them get their to-do list done; from here we expect this full service model will become vitally important. This is where UrbanYou comes in, providing Oneflare with the new capabilities to tap into this huge growth area,” said Billy Tucker, CEO of Oneflare.


“What UrbanYou has achieved in a relatively short period of time is incredible. They have made simple what is otherwise a very complicated task, to find a top grade service provider that you can trust with home cleaning, gardening and the like.


“Through this acquisition, we get UrbanYou’s great brand, a strong customer base and a range of services, it also has a proven team, which is the best in the industry. We are very excited about drawing on their insights while we help the company expand beyond the existing services and geographies they cover”, concludes Tucker.


In the merged business, Noga Edelstein and Elke Keeley will continue leading UrbanYou, and will explore further on-demand opportunities across both companies.


“In an increasingly connected world, Aussies are used to getting a high quality of service from trusted, already vetted service professionals, at the click of a button. Yet, many small businesses and independent contractors don’t have the funds, or the technology, to provide the seamless on-demand experience now expected by a busy, time poor population,” said Edelstein.


“Combining with Oneflare enables us to expand our services to help support more of these businesses across multiple household verticals, and connect them with customers across Australia. We are already leveraging Oneflare’s world-class R&D capabilities to enhance the UrbanYou on-demand platform, and together we’ll continue to innovate and develop new, convenient services for both consumers and small businesses.


In 2015, Oneflare successfully acquired Word of Mouth, Australia’s leading rating and reviews platform for services. Word of Mouth aligns perfectly with Oneflare and UrbanYou’s focus on quality, trust and referrals, and will be heavily featured in the UrbanYou offering.


For more information visit www.UrbanYou.com.au and www.Oneflare.com.au

Anton Szpitalak Co-Founder of Tribe Breweries top 4 branding tips

  • Written by Amelia Watson


EXPERT REVEALS HOW BEVERAGE ARTISANS CAN SCALE UP

With research revealing that the number of food and beverages launched with a craft positioning has increased by 15% in recent years[1], it is evident that the explosion of new categories is largely due to consumer hunger for the ‘new’ and the ever-evolving tastes. To survive in the sector, it has become apparent that brands need to expand and align their offerings with these changing habits.

Anton Szpitalak, CEO and Co-Founder of Tribe Breweries says, “Our market learnings show that consumers are no longer wanting the norm or the most convenient option. They want products tailored to their taste palate and lifestyle, as well as flavour blends that you simply can’t find on any major supermarket shelf.

“Many producers are beginning to realise that consumers are demanding products that don’t fit the standard mould, but they struggle with how to start the journey and often don’t have the capability to do so. From my experience, one of the key focus points of a brand owner needs to be the “how”. As the first point of call, brands or artisans should look at engaging in partners that can help with their needs in this department to help scale their ideas into a commercial reality. We recognised this exponentially growing need at Tribe, which is why we allow brewers everywhere to access our people, process and equipment through our Partner Brewing program.”

Although the craft beer industry continues to grow at rate of around 10% per year and has a forecast growth rate of 6.5% p.a. to FY21[2], artisan brands in particular have been unable to keep up with this demand, largely not taking advantage of the growth opportunity, this trend can afford them.

To help craft brands facilitate growth and scale up, Anton shares his top tips on how to achieve this:

Partner with breweries that have those production capabilities

While the craft trend is undoubtedly gaining traction and a small number of Australian craft brewers have been able to build scale to meet this demand, the vast majority are capacity constrained and can’t afford the necessary infrastructure. By partnering with breweries that have these capabilities and are flexible with formats, brands will be able to scale up production as needed. Partnering with a reliable brewery can provide successful brand owners with alternative growth options, and will ultimately lead to a stronger craft beer industry in Australia. It can also reduce the occurrence of errors that may arise during the manufacturing process. We are strong believers in helping smaller brewers, which is why we embarked on building Australia’s most ambitious $35 million brewing project, set to launch in September 2018.

Need to produce personalised and non-traditional offerings

Today’s diverging beverage market is a strong indication that brands need to produce more personalised and non-traditional offerings which speak to more than the general public. To succeed in this increasingly saturated market, brands need to look at offering innovative flavours, packaging options, collaborations and limited editions. For example, we have used our new capability set to put products into different packaging options – such as coffee in cans and kombucha in kegs – and we’ve found it works extremely well. Millennials are a strong driving force behind this need for this differentiation and personalisation.  Research by Nielsen revealed recently that millennials in particular have an ‘appetite for new and exciting products’ and almost one-in-two Millennials like to try new or different beers.[3]

Brand extensions

Brand extensions are an effective way to leverage an already positive brand reputation, with loyalty and trust being a core part of why this is a particularly useful method of scaling up. Within the craft industry, we have found that consumers are becoming more health conscious, and are becoming increasingly drawn to trendy ingredients. A recent report revealed that Kombucha drinks have grown 7 times in the last 2 years in the Australian market.4 By capitalising on trends and getting first to market with extensions that are unique yet within a similar market, this can facilitate long term growth.

Need to ensure you have high quality standards

Brands need to ensure that their products have the integrity to keep up with evolving distribution. Small brands often suffer when moving from short supply chains to long supply chains – however, a good partner can reduce some of these growing pains. Artisans value partners that focus on the integrity of their brand and have experience in quality assurance and key manufacturing certifications. Recognising this importance, at Tribe, we set out to create the most well evolved quality control and assurance program in the Australian craft beer industry.

Anton concludes, “As brewers, we have witnessed well-known large brands encounter problems when trying to scale at a rapid pace and ultimately fail in accommodating increasingly complex consumer demands. In a time of rapid growth, artisans looking for opportunities to share their creations should not be discouraged by the daunting task of production.

Partnerships with reliable breweries can assist in scaling up and keeping up with demand, and can do so without stretching existing resources.”

[1] Innova Market Insights (2016)

2 (Ibisworld 2016)

3 http://www.nielsen.com/au/en/insights/news/2017/boomers-and-millennials-think-different-drink-different.html

4 http://www.nielsen.com/au/en/insights/news/2018/low-sugar-hitting-the-sweet-spot-in-australia.html

 

Tribe Breweries is the leader in innovative high-quality craft brewing in Austral-Asia, and home to the largest number of craft beers in Australia. Tribe shares the craft journey through their brands, and by sharing their capabilities, scalability, reliability and innovation with other growing brands through contract brewing partnerships.

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