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Forrester's 2022 CX Index: Customer Experience Quality Of Financial Services Firms In Australia Declines Significantly

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Forrester's 2022 CX Index: Customer Experience Quality Of Financial Services Firms In Australia Declines Significantly

Bendigo Bank emerged as the new banking leader and Colonial First State topped the superannuation rankings

SYDNEY, Dec. 8, 2022 /PRNewswire/ -- According to Forrester's (Nasdaq: FORR) 2022 Australia Customer Experience Index (CX Index™), the customer experience quality of both the banking and superannuation industries have declined...

Read more: Forrester's 2022 CX Index: Customer Experience Quality Of Financial Services Firms In Australia...

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