Daily Bulletin

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Investment in Employee Experience, Cloud and AI Drives Improved Customer Experience, New NTT Report Shows

  • 91% (92% in APAC) of organizations agree better EX will directly affect their net profit; 92% say the same about CX
  • 56% (51% in APAC) of CEOs strongly agree that aligning CX and EX strategies maximizes their impact on business growth
  • 95% (96% in APAC) of organizations see cloud enablement as vital in enabling EX and CX outcomes
  • Top-performing organizations are twice as likely as underperformers to already be using AI-powered CX tools

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