• Written by reporter with Fabio Miranda Galves
Fabio Miranda Galves

Do a search for "leadership" and Google will offer about 843,000,000 options. That means there are close to a billion interpretations of  "leadership". Some web pages will offer insights into the theory of the characteristics of a leader. Other pages will touch on the practical elements of inspiring others to pursue a cause or to follow directions.

Leadership is intangible. No particular approach to taking charge of a mission will work in all workplaces or scenarios. An army officer might bark orders to his or her men and women and elicit an instant response. A restaurant manager will have to use more subtle means to create order and generate outcomes to concurrently please owners, staff and guests.

Fabio Miranda Galves is from São Paulo. Currently enjoying the lifestyle and community opportunities that are in abundance on the Gold Coast and Far Northern NSW, Fabio finds time to fulfill the role of General Manager at Rozzi's at Tweed City.

Business Daily interviewed Fabio to gain an appreciation of his attitudes to running Rozzi's, a busy eatery in a high traffic shopping centre food court, known as The Cove.

"I am inspired by a challenge. Rozzi's is fast paced start up that is dynamic. Our menu is evolving, our customer base changes throughout the day and my staff expect me to set an agenda for them to follow"

"I can narrow my approach to leadership to eight key points."

1. Good leadership. I lead by example in the way I interact respectfully and courteously with everyone who I come into contact with at Rozzi's. I focus on creating a supportive environment for staff where they can grow their confidence as they learn new skills.

2. Be open. Be prepared for criticism. Be open to learning new things. Listen to feedback from staff.

3. Think outside the box. Think creatively without limitations. Where possible, do not impose self applied limitations as to do so, will limit everyone in the organisation. The one thing that I cannot do in life is what I do not want to do.

4. Give people a chance. As the manager, I can tell when a person is looking for something or for anything. If I have a staff position to fill, I look for signs that an applicant, even one with no previous experience, is open to learning.

5. Choose wisely. Be surrounded by good people who will make your universe change. I also help to create change by addressing my own little universe.

6. Act decisively. If I can do something today, I will do it today. Whether it is giving someone a lift or making a call. I will do it for the business and I will not hold back.

7. Monitor and react. Evaluate products, services and processes. Through monitoring what was happening, I saw that price points were impacting our core business. I knew that I had to adjust portions and procedures without changing pricing so that I could provide a sustainable menu range. I made decisive changes. I sourced better products from new suppliers, I purchased raw materials in ready to serve formats and I purchased different cuts of meats. Each action improved the quality of our meals.

8. Implement change. Be the change. Lead the change. Embrace comments and suggestions from everyone in all the multiple roles within the business.

"Whatever I do in life, I know that I will always spend time at work. Work is a wonderful part of life."


Union demands paint a bleak future under Shorten

It’s time for Bill Shorten to come clean and rule out extreme changes to Australia’s industrial relations laws that would wind the clock back to the strike-torn Whitlam era.   As the ACTU prepares...

Doorstop at AKD Sawmill with Trevor Ruthenberg, LNP Candidate for Longman

MR TREVOR RUTHENBERG, LNP CANDIDATE FOR LONGMAN: Well morning folks. Welcome to Caboolture, welcome to Longman. This is a fantastic day for local jobs. This is a fantastic day for our community. ...

Australia’s resource and energy export figures are on track to set a new record

Resources and energy exports setting NEW records   Australia’s resource and energy export figures are on track to set a new record of $226 billion in 2017–18 – and go even higher this year – accor...

Business News

Top Tips if You’re Thinking About Quitting Your Day Job and Starting a Small Business

Are you fed up with working for another person and long to be your own boss? Do you think you’d like to take over a local business that’s up for sale? Would you like to make your hobby into somethin...

What is the best structure to use when starting up a business

Coco Hou, tax specialist and accountant, has shared her advice for people who are starting up their own businesses, setting up side gigs, or moving into consultancy work. The start of the new financ...

Leading Employment Firm in WA 2018

Only a certain few start their careers as the boss. For most of us, we get employed by companies and in most cases, we never really find the need to hire employment lawyers. But if we do, hiring an ...


Adina Apartment Hotel Brisbane

TFE Hotels has opened the doors of the spectacular new Adina Apartment Hotel Brisbane, which offers stunning views over the Brisbane River and awe-inspiring interiors that transport guests back to t...

Winter In Rotorua: Things To Do

While many travelers consider the summer months to be the prime traveling season, there are thousands and thousands of travelers who love to take to their campervan hire australia journeys when the ...

Discover Hong Kong Your Way With Ecruising

From July – November 2018, Ecruising in partnership with Hong Kong Tourism and Royal Caribbean, including Azamara and Celebrity Cruises are offering travellers new and exclusive cruising itinerari...

You might also like